![]() ![]() ![]() Sometimes, matching tutors with students is still a challenge for us, but we do our best to improve the rotation logic so that all tutors have students. We’ll be sure to share your praises with them. You’re right, our design team always goes above and beyond to ensure the platform is simple for users. If you have any suggestions on improving this process, please share them with us at you for taking the time to come up with such a review. We ask you not to take it personally and treat it with understanding. Some regulations and rules help every community member to get the desired result. It may also cause challenges in the quality of the learning process. But, giving the total freedom in rescheduling and canceling the lessons may undermine the students' trust. We do our best to bring more students to the platform so that every tutor can have a regular income with us. Having lessons rescheduled often can also impact how long students stay with you. ![]() Every rescheduled or canceled lesson sets students apart from reaching their ultimate goal. The result always borders on constancy, especially if it comes to learning. It is fundamentally essential for us that anyone who comes to learn a language achieves their goal. We're sorry to hear of your less than satisfactory experience with LiveXP and hope you will accept our sincerest apologies. Thank you for your constructive feedback and for bringing this to our attention. ![]()
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